Frequently Asked Questions
What are the shipping costs?
We deliver orders over €75 to your home in the Netherlands for FREE . For orders under €75, we charge a small shipping fee of €7.95.
When will my order be delivered?
We process orders received the same day before 5 PM. If your order arrives later than that, we will ship it the next day. If a product is unexpectedly out of stock, we will contact you to discuss the options.
What payment options are available?
payment options
Can I pick up or view something from you?
No, unfortunately, your order cannot be picked up from us. To keep costs as low as possible and thus maintain low prices, we don't have a showroom or convenient storage facilities. We do have many items in stock in a warehouse, but unfortunately, not everything. We sometimes ship some items directly from the manufacturer.
Are there any costs associated with returns?
Yes, you can return unused and undamaged products for FREE . You can do so within 60 days without giving a reason. This period begins the day after you receive your order. After canceling, you have another 14 days to return your product. The product must be complete and in its original condition, meaning it must not be used or damaged. If the product is damaged or used, a depreciation charge will be made.
We will not issue a refund if you receive opened fillers, primers & lacquers.
Can I track the status of my order?
We'll email you immediately once your order has been successfully received and paid for. You'll receive another email once your order has passed the first PostNL scan. From then on, you can track your order via the PostNL website.
Can I still change my order?
No, that's not possible. Once the order has been shipped, it can no longer be changed or the delivery address can be changed.
We can be reached
Mailing address
PO Box 330
1200 AH Hilversum
Customer service
Telephone | 035 - 260 00 42
Email | contact@plamuren.com
Opening hours
Monday to Friday | 8:00 AM - 5:00 PM
Saturday & Sunday | closed